Digital downloads & refunds

Digital downloads are non-refundable once delivered, except where required by law. If a file was not delivered, a payment was duplicated or there is another transaction error, contact the photographer with your order number. Payment errors and refund requests are reviewed by the photographer. Payment-provider and mandatory consumer protections still apply. Refunds, partial refunds and payment disputes can suspend further downloads while the transaction is reviewed. This policy does not prevent statutory rights or payment disputes.